Privacy Policy

1Introduction

phiery Casino ("phiery," "we," "us," or "our") operates the online casino and sports betting platform accessible at https://phiery.club. We are committed to protecting the privacy and personal data of all Filipino players who use our services. This Privacy Policy explains how phiery Casino collects, uses, discloses, stores, and protects personal information in accordance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA 2012), its Implementing Rules and Regulations (IRR), and applicable PAGCOR data governance requirements.

By registering for or using any phiery Casino service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside the phiery Casino Terms and Conditions, which are available at /terms-conditions.

This Privacy Policy applies to all personal data collected through the phiery Casino website (https://phiery.club), mobile web experience, customer support interactions, and any other service channel operated by phiery Casino. It does not apply to third-party websites or services that may be linked from the phiery platform, over which phiery Casino has no control.

2Data Controller

For the purposes of the Data Privacy Act of 2012, phiery Casino is the data controller responsible for your personal information. phiery Casino is registered and operates under a PAGCOR license authorising it to offer online casino and sports betting services to eligible Filipino players.

All questions, requests, and complaints relating to the processing of your personal data by phiery Casino should be directed to our Data Protection Officer (DPO) at: [email protected]. Please include "Data Privacy Request" in the subject line of your communication to ensure prompt routing to the appropriate team.

3Categories of Personal Data We Collect

phiery Casino collects the following categories of personal data from players:

Identity Data:

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (for age verification — phiery Casino requires players to be at least 21 years of age);
• Gender;
• Government-issued Philippine ID number and copies of acceptable identification documents (UMID, Driver's License, Philippine Passport, PhilSys National ID, SSS ID, Voter's ID, PRC ID);
• Selfie photograph where required for identity verification.

Contact Data:

• Email address;
• Philippine mobile phone number;
• Residential address in the Philippines.

Financial Data:

• GCash account details (mobile number linked to GCash wallet);
• PayMaya account details;
• Bank account details for BPI, BDO, Metrobank, UnionBank, or other Philippine bank transfers where applicable;
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment references.

Technical and Usage Data:

• IP address and approximate geolocation (to verify Philippine-based access);
• Device type, operating system, and browser;
• Login timestamps and session duration;
• Game play history, wagering activity, and account balance history;
• Customer support interaction logs.

4How We Collect Your Personal Data

phiery Casino collects personal data through the following means:

• Direct collection: Information you provide when registering for a phiery Casino account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions and surveys;
• Automated collection: Technical data collected automatically when you access and use the phiery Casino platform, including through cookies, server logs, and similar tracking technologies as described in Section 8 of this Policy;
• Third-party sources: Identity verification data received from PAGCOR-approved KYC service providers, fraud prevention services, and payment processing partners where necessary for compliance and security purposes.

5Legal Basis for Processing Personal Data

phiery Casino processes your personal data on the following lawful bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing necessary to perform the contract between you and phiery Casino, including account management, processing of deposits and withdrawals, and delivery of gaming services;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA) of the Philippines, the Data Privacy Act of 2012, and other applicable Philippine laws and regulations;
• Legitimate interests: Processing necessary for phiery Casino's legitimate interests in fraud prevention, platform security, responsible gaming enforcement, and improvement of our services, provided these interests are not overridden by your privacy rights;
• Consent: Where phiery Casino relies on your consent to process personal data for specific purposes (such as direct marketing), you may withdraw such consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6How phiery Casino Uses Your Personal Data

phiery Casino uses the personal data it collects for the following specific purposes:

• To create, manage, and maintain your phiery Casino account, including authentication during phiery login;
• To verify your identity and age in compliance with PAGCOR requirements and the 21+ minimum age restriction for online casino play;
• To process deposits and withdrawals through GCash, PayMaya, and Philippine bank accounts;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities in accordance with PAGCOR and AMLA requirements;
• To operate phiery Casino's responsible gaming programme, including monitoring for problem gambling patterns and processing self-exclusion requests;
• To provide customer support in English and Filipino through phiery Casino's 24/7 support channels;
• To send transactional communications regarding your account, including deposit confirmations, withdrawal notifications, and security alerts;
• To send promotional communications regarding phiery Casino bonuses and offers, where you have consented to receive such communications;
• To improve and develop phiery Casino's platform, games, and services through analysis of aggregated usage data;
• To comply with applicable Philippine laws, PAGCOR regulations, and lawful requests from Philippine government authorities.

7Data Sharing and Disclosure

phiery Casino does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. phiery Casino may share your personal data with the following categories of recipients in the circumstances described below:

• PAGCOR and Philippine government authorities: phiery Casino is required to disclose player data to PAGCOR and other Philippine regulatory and law enforcement authorities upon lawful request, in accordance with its PAGCOR license conditions and applicable Philippine law;
• Payment processors: GCash, PayMaya, and Philippine banking partners receive the minimum data necessary to process deposit and withdrawal transactions on behalf of phiery Casino players;
• KYC and identity verification providers: PAGCOR-approved third-party providers that assist phiery Casino in verifying player identity and age as required by applicable regulations;
• Game software providers: Game providers such as JILI Gaming, PG Soft, and Pragmatic Play may receive anonymised gameplay data as necessary for game delivery and dispute resolution;
• IT and security service providers: Cloud hosting, cybersecurity, and fraud prevention providers that process data on phiery Casino's behalf under binding data processing agreements;
• Professional advisers: Legal, accounting, and compliance advisers where necessary for phiery Casino's regulatory and legal obligations, subject to strict confidentiality obligations.

All third parties with whom phiery Casino shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with phiery Casino's instructions and applicable Philippine data protection law.

8Cookies and Tracking Technologies

phiery Casino uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the phiery Casino website. phiery Casino uses the following categories of cookies:

• Strictly necessary cookies: Essential for the phiery Casino website to function, including maintaining your session after phiery login, managing your cart during deposit, and enforcing security settings. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and game display preferences, to personalise your phiery Casino experience.
• Analytics cookies: Used to collect anonymised information about how players use the phiery Casino platform — pages visited, session length, and navigation paths — to help us improve the platform's performance and usability.
• Marketing cookies: Used where you have consented to receive personalised promotional content. You may opt out of marketing cookies at any time through your browser settings or by contacting [email protected].

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of phiery Casino's website and services.

9Data Security

phiery Casino implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit Secure Sockets Layer (SSL) encryption on all phiery Casino pages, including the phiery login page, payment pages, and account management areas;
• Segregated storage of player funds from operational accounts;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the phiery Casino platform;
• Two-factor authentication (2FA) available for all player accounts;
• Incident response procedures meeting the requirements of the Data Privacy Act of 2012.

While phiery Casino takes data security seriously, no internet transmission or electronic storage system is 100% secure. Players are reminded to use strong passwords, enable 2FA on their phiery Casino account, and avoid accessing phiery Casino through unsecured public Wi-Fi networks.

10Data Retention

phiery Casino retains personal data for the minimum period necessary for the purposes for which it was collected, taking into account legal, regulatory, and operational requirements. In general:

• Account data and transaction records are retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR requirements and Philippine AML regulations;
• KYC documentation is retained for the period required by PAGCOR and the Anti-Money Laundering Council (AMLC) of the Philippines;
• Customer support interaction logs are retained for up to three (3) years;
• Marketing consent records are retained for the duration of your phiery Casino account plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification of the individual concerned.

11Your Rights Under the Data Privacy Act of 2012

As a Filipino data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by phiery Casino:

• Right to be informed: The right to be informed about how your personal data is collected, used, and shared by phiery Casino — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data phiery Casino holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the original purpose, subject to phiery Casino's legal retention obligations;
• Right to object: The right to object to specific processing activities, including direct marketing, where processing is based on legitimate interests or consent;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact phiery Casino's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." phiery Casino will respond to your request within the timeframe mandated by applicable Philippine data privacy law.

12Children's Privacy and Age Restriction

phiery Casino services are strictly restricted to individuals who are at least 21 years of age, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. phiery Casino does not knowingly collect personal data from individuals under 21 years of age.

Age verification is a mandatory step in the phiery Casino registration and KYC process. Any account found to belong to an individual under 21 years of age will be immediately closed, all associated balances will be subject to review in accordance with applicable regulations, and any personal data collected will be deleted except where retention is required by law.

If you have reason to believe that phiery Casino has inadvertently collected personal data from an individual under 21, please contact [email protected] immediately so that appropriate action can be taken.

13Changes to This Privacy Policy

phiery Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or the phiery Casino platform. When material changes are made, phiery Casino will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the current version of the Privacy Policy was published. Your continued use of phiery Casino following notification of any change constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how phiery Casino protects your personal data.

14Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or phiery Casino's handling of your personal data, please contact us through the following channel:

• Email: [email protected] — please use the subject line "Data Privacy Request" for data-related queries;
• Response time: phiery Casino aims to respond to all data privacy requests within 15 business days of receipt;
• Support hours: 24 hours a day, 7 days a week, in English and Filipino.

If you are not satisfied with phiery Casino's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels. phiery Casino fully cooperates with NPC investigations and enquiries.